Q1. What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF.
Q2. How long is the guarantee period?
A2: Three years quality warranty.
Q3. How many colors are available for selection?
A3: We will provide a color card. Please select your preferred color from it.
Q4. How long is our production lead time?
A4: Within 20-30 days upon receiving deposit in normal season, and 35-40 days in busy periods.
Q5. What are the payment terms?
A5: T/T or L/C at sight. 30% deposit to start production, balance before shipment when goods are ready.
Q6. What are the packing details?
A6: Knock-down packing with carton boxes and pear cotton for protection. Glass parts are packed with wooden frames for safety.
Q7. What documents will we provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if products are damaged, how is replacement handled?
A8: Our shipping agency ensures goods' safety. If damaged, they are responsible. For minor issues, we will assist and compensate for damaged parts.
Q9. If there are missing parts in our shipment, how long to receive replacements?
A9: For small missing components, we will DHL them to you ASAP within one week.