Q1. What are the Trade Terms?
A1: Ex-works, FOB NINGBO, FOB SHANGHAI, CIF
Q2. What is the guarantee period?
A2: Three years quality warranty.
Q3. How many color options are available?
A3: We will provide a color card for you to select your preferred shade.
Q4. What is the production lead time?
A4: Typically 20-30 days after deposit in normal season, 35-40 days during busy periods.
Q5. What are the Payment terms?
A5: T/T or L/C at sight. 30% Deposit to start production, balance before shipment when ready.
Q6. What are the packing details?
A6: Packed in carton boxes with pear cotton for protection. Glass parts secured with wooden frames.
Q7. What documents will you provide?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. If there's shipping damage, how is replacement handled?
A8: Our shipping agency ensures safety. If damage occurs, they are liable. For minor issues, we will assist and compensate for damaged parts.
Q9. If parts are missing from our shipment, how quickly can you send replacements?
A9: For small missing components, we will DHL them to you ASAP, typically within a week.