Q1.What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee (period)?
A2: Enjoy a three-year quality warranty.
Q3.How many colors for selection?
A3: A color card is available; select your preferred shade.
Q4.How long is our Production leading time?
A4: 20-30 days post-deposit in regular season, 35-40 days in busy seasons.
Q5.What is the Payment term?
A5: T/T or L/C at sight. 30% deposit to start production, balance before shipment.
Q6.What is the packing details?
A6: Knockdown packing with carton boxes and pear cotton; glass parts secured with wooden frames.
Q7.What kind of documents we will provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is a damage to products, how do you get replacement?
A8: Our shipping agency ensures product safety. If damaged, responsibility is theirs. For minor issues, we compensate you.
Q9. If there are any missing parts in our shipment, how long it takes for you to send?
A9: For minor missing components, we will DHL them promptly within one week.