Q1.What is the Trade Term?
A1:Ex-work factory , FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee (period)?
A2:Three years quality warranty .
Q3.How many colors for selection ?
A3:We will provide you the color card , pls choose your favorite from it.
Q4.How long is our Production leading time?
A4:within 20-30 days upon receive deposit in normal season, and 35-40days in our busy time.
Q5.What is the Payment term?
A5:T/T or L/C at sight. 30% Deposit for start the production ,the balance before the shipment when goods are ready.
Q6.What is the packing details?
A6:Knock down Packing with the carton boxes ,and inside with the pear cotton for protection. Glass parts are packed with wooden frame outsides to protect the items.
Q7.What kind of documents we will provide to you?
A7:B/L,Commercial Invoice, Packing List,Certificate of Original.
Q8. During shipping, if there is a damage to products, how do you get replacement?
A8: During shipping,our shipping angancy will try to ensure the safety of the goods.If there is a damage to products, they would be responsible for the damage .If it is not a very serious problems,we will help you and compensate you the damaged parts.
Q9. If there are any missing parts in our shipment, how long it takes for you to send?
A9: If there is some small missing components,we will DHL to you ASAP within one week.
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