Q1.What is the Trade Term?
A1:Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee (period)?
A2:Three years quality warranty.
Q3.How many colors for selection?
A3:We provide a color card for you to choose your favorite.
Q4.How long is our Production leading time?
A4:20-30 days after deposit in normal season, 35-40 days in peak times.
Q5.What is the Payment term?
A5:T/T or L/C at sight. 30% Deposit to start production, balance before shipment.
Q6.What is the packing details?
A6:Packed with carton boxes and pear cotton for protection. Glass parts in wooden frames.
Q7.What kind of documents we will provide to you?
A7:B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is a damage to products, how do you get replacement?
A8: Our shipping agency ensures goods safety. For damages, they are responsible. For minor issues, we provide compensation.
Q9. If there are any missing parts in our shipment, how long it takes for you to send?
A9: For small missing components, we DHL them to you within a week.