Q1. What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee period?
A2: Three years quality warranty.
Q3. How many colors for selection?
A3: We will provide a color card; please select your favorite.
Q4. How long is our production lead time?
A4: Within 20-30 days upon deposit in normal season, and 35-40 days during busy periods.
Q5. What is the Payment term?
A5: T/T or L/C at sight. 30% deposit to start production, balance before shipment.
Q6. What are the packing details?
A6: Knockdown packing with carton boxes, pear cotton inside for protection. Glass parts packed with wooden frames.
Q7. What documents will we provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. If there is product damage during shipping, how is replacement handled?
A8: Our shipping agency ensures goods safety. If damage occurs, they are responsible. We assist and compensate for minor issues.
Q9. If there are missing parts in our shipment, how long to send them?
A9: For small missing components, we will DHL them to you ASAP within a week.