Q1. What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. What is the guarantee period?
A2: Three years quality warranty.
Q3. How many colors are available?
A3: We provide a color card; select your preferred one.
Q4. What is the production lead time?
A4: 20-30 days after deposit in normal season, 35-40 days during peak times.
Q5. What are the payment terms?
A5: T/T or L/C at sight. 30% deposit to start production, balance before shipping.
Q6. What are the packing details?
A6: Knockdown packing with cartons and pear cotton; glass parts with wooden frames.
Q7. What documents will you provide?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. If products are damaged during shipping, how is replacement handled?
A8: Our shipping agency ensures product safety. If damaged, they are liable. For minor issues, we will compensate.
Q9. If parts are missing, how long to send replacements?
A9: For missing parts, we will DHL them to you within one week.