Q1.What is the Trade Term?
A1:Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee (period)?
A2:Three years quality warranty.
Q3.How many colors for selection?
A3:We will provide you the color card, please choose your favorite from it.
Q4.How long is our Production leading time?
A4:Within 20-30 days upon deposit in normal season, and 35-40 days in busy time.
Q5.What is the Payment term?
A5:T/T or L/C at sight. 30% Deposit to start production, balance before shipment.
Q6.What is the packing details?
A6:Knock down packing with carton boxes, cushioned with pear cotton. Glass parts are packed with wooden frames for protection.
Q7.What kind of documents we will provide to you?
A7:B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is a damage to products, how do you get replacement?
A8: During shipping, our agency ensures safety. If damage occurs, they are responsible. For minor issues, we assist and compensate for damaged parts.
Q9. If there are any missing parts in our shipment, how long it takes for you to send?
A9: For small missing components, we will DHL them to you ASAP within one week.