Q1.What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee period?
A2: Three years of quality warranty.
Q3.How many colors for selection?
A3: We will provide you with the color card. Please choose your favorite.
Q4.How long is our Production leading time?
A4: Within 20-30 days upon receiving deposit in normal season, and 35-40 days during peak periods.
Q5.What is the Payment term?
A5: T/T or L/C at sight. 30% Deposit to start production, balance before shipment when goods are ready.
Q6.What are the packing details?
A6: Knock down packing with carton boxes, lined with pear cotton for protection. Glass parts are packed with wooden frames for enhanced safety.
Q7.What kind of documents we will provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is damage to products, how do you get replacement?
A8: Our shipping agency ensures the safety of goods. If damage occurs, they are responsible. For minor issues, we will assist and compensate for damaged parts.
Q9. If there are any missing parts in our shipment, how long does it take for you to send?
A9: For small missing components, we will DHL them to you ASAP within one week.