Q1. What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee period?
A2: Three years of quality warranty.
Q3. How many colors for selection?
A3: We provide a color card for you to choose your favorite.
Q4. How long is our production lead time?
A4: Within 20-30 days upon deposit in normal times, and 35-40 days during peak periods.
Q5. What is the Payment term?
A5: T/T or L/C at sight. 30% deposit to start production, balance before shipment.
Q6. What are the packing details?
A6: Knock down packing with carton boxes, lined with pear cotton. Wooden frames for glass.
Q7. What kind of documents will we provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is damage to products, how do you get replacement?
A8: Our shipping agency ensures safety. If damage occurs, they are responsible. We assist and compensate for minor issues.
Q9. If there are any missing parts in our shipment, how long does it take for you to send?
A9: For small missing parts, we will DHL them to you ASAP within one week.