Q1. What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee (period)?
A2: Enjoy a three-year warranty.
Q3. How many colors for selection?
A3: We offer a color card for choice.
Q4. How long is our Production leading time?
A4: 20-30 days post-deposit, 35-40 days when busy.
Q5. What is the Payment term?
A5: T/T or L/C at sight. 30% deposit, balance before shipment.
Q6. What is the packing details?
A6: Knockdown packing with cartons; glass secured with wooden frames.
Q7. What kind of documents will we provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is damage to products, how do you get replacement?
A8: Our shipping agency ensures safety. If damage occurs, they're accountable. For minor issues, we compensate.
Q9. If there are any missing parts in our shipment, how long does it take for you to send?
A9: For minor missing parts, we DHL swiftly, typically within one week.