Q1. What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee (period)?
A2: Three years quality warranty.
Q3. How many colors for selection?
A3: We provide a color card; choose your favorite.
Q4. How long is our Production leading time?
A4: 20-30 days after deposit in normal season, 35-40 days during busy periods.
Q5. What is the Payment term?
A5: T/T or L/C at sight. 30% deposit to start production, balance before shipment.
Q6. What are the packing details?
A6: Knockdown packing in cartons with pear cotton; glass parts secured with wooden frames.
Q7. What kind of documents will we provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is damage to products, how do you get replacement?
A8: Our shipping agency ensures goods safety. If damaged, they are responsible. For minor issues, we will compensate you.
Q9. If there are any missing parts in our shipment, how long will it take for you to send?
A9: For minor missing components, we will DHL them to you ASAP within one week.