Q1. What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee (period)?
A2: Benefit from a three-year quality warranty.
Q3. How many colors for selection?
A3: We provide a color card for your choice.
Q4. How long is our Production leading time?
A4: 20-30 days post-deposit in normal season, 35-40 days during peak times.
Q5. What is the Payment term?
A5: T/T or L/C at sight. 30% deposit to commence, balance before shipment.
Q6. What is the packing details?
A6: Knockdown packing using cartons and pear cotton; glass secured with wooden frames.
Q7. What kind of documents will we provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is damage to products, how do you get replacement?
A8: Our shipping agency ensures safety. If damage occurs, they handle it. For minor issues, we compensate.
Q9. If there are any missing parts in our shipment, how long does it take for you to send?
A9: For minor missing parts, we DHL them promptly, typically within one week.