Q1.What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee (period)?
A2: Three years quality warranty.
Q3.How many colors for selection?
A3: We provide a color card; please choose your favorite.
Q4.How long is our Production leading time?
A4: 20-30 days after deposit in normal season, 35-40 days during busy periods.
Q5.What is the Payment term?
A5: T/T or L/C at sight. 30% deposit to start production, balance before shipment.
Q6.What is the packing details?
A6: Carton boxes with pear cotton for protection. Glass parts in wooden frames for added safety.
Q7.What kind of documents we will provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is a damage to products, how do you get replacement?
A8: Our shipping agency ensures goods' safety. If damage occurs, they cover it. For minor issues, we'll assist and compensate.
Q9. If there are any missing parts in our shipment, how long it takes for you to send?
A9: For small missing components, we will DHL them to you within one week.