Q1: What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2: How long is the guarantee (period)?
A2: Three years quality warranty.
Q3: How many colors for selection?
A3: We will provide a color card; please choose your favorite from it.
Q4: How long is our Production leading time?
A4: Within 20-30 days upon deposit during normal season, 35-40 days in peak times.
Q5: What is the Payment term?
A5: T/T or L/C at sight. 30% deposit to start production, balance before shipment.
Q6: What are the packing details?
A6: Knock-down packing with carton boxes and pear cotton for protection. Glass parts packed with wooden frames to safeguard items.
Q7: What kind of documents will we provide you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8: During shipping, if products are damaged, how do you get replacements?
A8: Our shipping agency ensures goods' safety. If damaged, they are responsible. For minor issues, we will compensate you for the damaged parts.
Q9: If any parts are missing in our shipment, how long to send replacements?
A9: For small missing components, we will DHL them to you within one week.