Q1. What is the Trade Term?
A1: Ex-work factory, FOB NINGBO, FOB SHANGHAI, CIF
Q2. How long is the guarantee (period)?
A2: Enjoy a reassuring three-year quality warranty.
Q3. How many colors for selection?
A3: We provide you with an extensive color card for selection.
Q4. How long is our Production leading time?
A4: 20-30 days post-deposit in standard season, 35-40 days during peak periods.
Q5. What is the Payment term?
A5: T/T or L/C at sight. 30% deposit to start, balance before shipment.
Q6. What is the packing details?
A6: Knockdown packing with cartons and pear cotton; glass secured by wooden frames.
Q7. What kind of documents will we provide to you?
A7: B/L, Commercial Invoice, Packing List, Certificate of Origin.
Q8. During shipping, if there is damage to products, how do you get replacement?
A8: Our shipping agency ensures safety. If damage happens, they handle it. For minor issues, we compensate.
Q9. If there are any missing parts in our shipment, how long does it take for you to send?
A9: For minor missing parts, we DHL them swiftly, usually within one week.